Frequently Asked Question

If you are signed in

1. Sign in to the support portal
2. Open My Tickets
3. Open the ticket by number or summary
4. Review the current status and the message thread

If you have email alerts

Replies and some status changes are also sent by email. Use the link in the email to open the ticket in the portal when prompted.

Check Ticket Status (guest-style)

Use Check Ticket Status with your email and ticket number if you were given a ticket number but are not fully signed in.

Status meanings (high level)

Agents use statuses such as Open (in progress), Pending (waiting on information or action), and Closed (completed). Exact labels may vary slightly; the ticket thread always shows the latest conversation.