Basics for using the CDL / Blackbird support portal — what it is, how to sign in, and who can see your tickets.

How to open a ticket, choose a Help Topic, fill in summary and description, attach files, and select a Department.

How to check status, reply with more information, and what happens when a ticket is closed.

When to use each Help Topic (Feedback, General Inquiry, CDL Homes, Commercial, Residential, SSS, and access issues).