Frequently Asked Question
Use this guide when selecting a Help Topic on a new ticket. Matching the topic to the product or issue type helps the right form fields and team pick up your request.
Feedback
When to use: You want to share general feedback about the websites, process, or service.
When not to use: You need a concrete change, fix, or access change — use a Submit Request topic instead.
General Inquiry
When to use: General questions or enquiries that are not a specific website or property change request.
When not to use: Content updates, bugs, launches, or access problems — choose the matching Submit Request topic.
Submit Request for CDL Commercial
When to use: Work related to CDL Commercial.
When not to use: CDL Homes, residential property sites, commercial websites under a different product line, or SSS — pick those topics instead.
Submit Request for CDL Homes
When to use: Work related to CDL Homes (content, pages, property presentation, and similar requests that are not access problems).
When not to use: Login or permission problems on CDL Homes — use CDL Homes / Access Issue. For other commercial or residential products, use those topics.
Submit Request for CDL Homes / Access Issue
When to use: CDL Homes access-related issues (cannot sign in, wrong permissions, account access problems).
When not to use: Content or design changes on CDL Homes that are not about access — use Submit Request for CDL Homes.
Helpful to include: Who is affected, what they see/error message, browser, and screenshots.
Submit Request for Commercial Website
When to use: Requests related to commercial websites.
When not to use: CDL Homes–specific work, residential property sites, or SSS — use the dedicated topics.
Submit Request for Residential Properties
When to use: Requests related to residential property websites (updates, assets, page changes, and similar).
When not to use: CDL Homes product/access issues, commercial websites, or SSS — use those topics.
Helpful to include: Property name, page URL, approved copy/assets, and deadline if any.
Submit Request for SSS
When to use: SSS-related requests.
When not to use: Unrelated Homes, Commercial, or residential website work.
Still unsure?
- Pick the topic that matches the product or site first
- Prefer Access Issue only for CDL Homes access problems
- Use Feedback or General Inquiry when you are not requesting a specific change
- Add context in Issue Description so agents can reclassify if needed
Related: Which Help Topic should I choose? · How do I open a new ticket?