Frequently Asked Question
How do I sign in or register?
Last Updated 3 days ago
This portal is for the CDL team (and authorised partners) to submit and track website / digital requests. Support agents use a separate Agent Panel — see below.
Sign in (CDL team)
- Open the support portal home
- Go to Sign In
- Enter the work email linked to your account and your password
- Submit to open your ticket area (My Tickets)
If you already have a ticket number and email, you can also use Check Ticket Status.
Register / first-time access
If you do not have an account yet:
- Ask your CDL PIC or support contact to invite or register you, or
- Follow any Register link on the Sign In page (not available for now)
Use your work email so alerts and replies reach the right inbox.
Forgot your password? Use password reset.
Support agents (different login)
Agents who manage and supervise tickets sign in through the Agent Panel, not the CDL team Sign In page.
| Who | Where to sign in |
|---|---|
| CDL team / requesters | Sign In |
| Support agents | Agent Panel |
Problems signing in
- Confirm you are using the correct work email
- Try password reset
- Contact your CDL PIC or support contact if you never received account details