Frequently Asked Question

This support portal is the shared helpdesk for CDL and Blackbird website and digital requests. CDL team members use it to submit work, ask questions, and follow progress in one place.

Start here: support portal home · Knowledge Base

What you can do here

• Open a new ticket for website, property, access, or general requests
• Track open tickets and reply when more information is needed
• Browse this Knowledge Base for how-to guidance before you submit

What it is not

• It is not a general email inbox — each request becomes a numbered ticket so nothing is lost
• It is not a place for passwords or secrets in plain text unless your team has agreed a secure process
• It is not the Agent Panel (that login is for support agents only)

Next steps

1. Sign in or register if you do not have an account yet
2. Read Which Help Topic should I choose?
3. Open a new ticket when you are ready