Frequently Asked Question

Use Attachment Upload on the ticket form (or when replying) to add supporting files.

Typical attachments

• Screenshots of errors or the live page
• Images, logos, or creative assets for content updates
• Brochures, floor plans, or PDFs for property work
• Spreadsheets or documents with approved copy

Good practice

• Prefer clear file names (e.g. newport-hero-final.jpg not IMG_1234.jpg)
• Attach the final approved assets when possible
• For bugs, include a screenshot plus the page URL in the description
• If a file is very large, ask your PIC about preferred transfer (still reference it on the ticket)

Limits

Follow any on-screen limits for file size and allowed types. If an upload fails, try a smaller file or a different format, or note the file name on the ticket and send via the channel your team agrees.

Do not rely on attachments alone — still write a clear Issue Summary and Description.