Frequently Asked Question
Which Help Topic should I choose?
Last Updated 3 days ago
Help Topic is the category or type of request. Choosing the right one routes your request correctly and may show extra fields for that type of work.
| Help Topic | Use when |
|---|---|
| Feedback | You want to share general feedback |
| General Inquiry | You have a general question or enquiry that does not fit a specific website/property request |
| Submit Request for CDL Commercial | The work is related to CDL Commercial |
| Submit Request for CDL Homes | The work is related to CDL Homes |
| Submit Request for CDL Homes / Access Issue | You need help with CDL Homes access (login, permissions, access problems) |
| Submit Request for Commercial Website | The work is related to commercial websites |
| Submit Request for Residential Properties | The work is related to residential property websites |
| Submit Request for SSS | The work is SSS-related |
Tips
- If two topics could apply, pick the one that matches the product or website first (Homes, Commercial, Residential, SSS)
- Use Access Issue only for CDL Homes access problems, not for content or design changes
- Use Feedback or General Inquiry when you are not requesting a specific website change
More detail: Help Topics explained.