Frequently Asked Question

1. Sign in to the support portal (recommended)
2. Open Open a New Ticket
3. Select the correct Help Topic (see Which Help Topic should I choose?)
4. Complete the form fields that appear for that topic
5. Add an Issue Summary and Issue Description / Details
6. Upload attachments if you have screenshots, documents, or assets
7. Review and submit

You will receive a ticket number. Keep it for follow-up and status checks.

Before you submit

• Prefer the most specific Help Topic so the right team and form fields appear
• Include page URLs, property names, and deadlines in the description when relevant
• Attach supporting files rather than pasting huge files into email separately

After you submit

• Watch for email alerts on replies
• Use My Tickets, Check Ticket Status, or Check ticket status to follow progress
• Reply on the same ticket instead of opening a duplicate for the same issue